LIST OF CONTENTS

• I. CHARACTERISTICS OF BANKING SYSTEM
• I.1. Specifity of data processing in banking industry
• I.2. Requirements of banking environments
• I.3. Features of modern banking systems
• II. ARCHITECTURE OF MODERN BANKING SYSTEM
• II.1.Functional architecture (business modules)
• II.2.Technological architecture
• II.2.1.Front-Office
• II.2.2.Middle-Office
• II.2.2.Back-Office
• III.BANKING DATAWAREHOUSES ARCHITECTURE
• IV. CRM ARCHITECTURE
• V. AI (Artificial Intelligence) Systems in banking
• VI. Management Information Systems (MIS,DSS,EIS)
• VI.1. Information needs of bank management
• VI.2. Functionality of MIS
• VI.3. Measurement systems (e.g. Balanced ScoreCards)
• VI.4. Planning and controlling
• VI.5. Risk Management
• VI.6. Treasury management and ALM