LIST OF CONTENTS

• Introduction - trends in banking technology.
• I .BANKING SYSTEM CHARACTERISTICS
• I.1. Banking as a specific industry
• I.2. Requirements of banking
• I.3. Features of modern technology
• II. FUNDAMENTALS OF BANKING SYSTEM DESIGN
• II. 1.Strategy of system planning and design
• II.2.Object and dynamical approach in a banking system design
• II.2.1.Objects in banking
• II.2.2. Object languge specification for banking
• II.3.Datawarehoses design
• II.3.1. Features of datawarehouse and datamarts
• II.3.2.Methods of datawarehouse design and implementation
• II.3.3.Expectations, illusions and facts on datawarehousing
• II.3.4.Periods od datawarehouse design and implementation
• II.3.5.Datawarehouses users
• II.4."Call/contact center" design
• II.5.Integration of banking system modules
• II.6.Flexibility of banking system (methods and feature)
• II.7.Open banking system standards
• II.8.Security of banking systems
• III.BANKING SYSTEM ARCHITECTURE
• III.1. Feature and components
• III.2.Functional view on banking system architecture
• III.3.Technical view on banking system architecture
• III.3.1.Front-Office
• III.3.2.Middle-Office
• III.3.3.Back-Office
• III.3.5.Interfaces
• III.3.6.User tools
• IV. PRODUCT DISTRIBUTION CHANNELS
• IV.1.Product distribution channel and bank image
• IV.2. Types of channels
• IV.3.Electronic channels
• IV.4. Direct banking in world and in Poland
• IV.5.Virtual banking
• V. CUSTOMER ORIENTATION AND CRM
• V.1.Features of orientation on customer
• V.2.Methods of customer evaluation
• V.3 Multichanneling
• V.4.CRM (Customer Relationship Management) Systems
• V.4.1.CRM functional architecture
• V.4.2. CRM technical architecture
• V.4.3.Types of CRM system
• V.4.4. International market of CRM systems
• VI. DATAWAREHOUSING IN BANKING
• VI.2. Datawarehouse system architecture
• VI.3. Types of datawarehouses in banking
• VI.4.AI (Artificial Intelligence) Systems in banking
• VII.MIS SYSTEMS
• VII.1. Why and when MIS
• VII.2. Information needs of Bank Management
• VII.3. Measures of managements,Balanced ScoreCards Systems., Planning and Controlling
• VII.4.Risk management
• VII.5.Treasury management
• VII.6. Business and information culture in banking
• VIII. International Market of Banking Systems
• VIII.1.Vendors
• VIII.2.Systems and software tools(350 core systems, 200 software packages for datawarehousing, 300 CRM systems)
• VIII.3.How to choose
• IX.Outsourcing
• ADDENDUM (computer and banking terms dictionary)